Payment made before 3pm (Monday – Friday) will be processed and delivered to PosLaju the same day. For engraving orders, payment has to be made before 10am (Monday – Friday) to be processed and delivered to PosLaju the same day.
PosLaju guarantees next working day delivery (D+1) within PosLaju coverage areas. For areas outside PosLaju delivery areas, 2-3 working days standard delivery may apply.
All orders or payment made on Saturdays and Sundays will be processed on the next Monday.
We are not responsible for any lost and damages. Once the parcel is delivered to the PosLaju outlet, your parcel is under the responsibility of our third party postal service providers (Pos Laju) and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).